Online Banking and Bill Payment
Q: What do I need to sign up for Online Banking and Bill Payment?
A: To use our Internet banking system, you will need a computer with Internet access from an Internet Service Provider, and a Web Browser, such as Microsoft Internet Explorer.
Q: How does the Bill Payment service work?
A: Your payments are either electronically transferred from your Pacific Commerce Bank checking account through the Automated Clearing House (ACH) network or checks are written from your account and then mailed to the payee. Many organizations are not setup to receive payments through the ACH network, and therefore, payments will be made by check.
Q: How do I sign up for these services?
A: To sign up for consumer and/or business Online Banking and Bill Payment, visit our Pacific Commerce Bank office or contact us at 858-794-4639. Once you have submitted the Online Banking application, we will assign you a User ID and temporary Password. You will also receive other disclosures that will inform you of governmental regulations for your review.
Also, for extended Bill Payment Support, 4:30am to 11pm, Monday through Friday, call 866-809-6284.
Q: How do I access these services once I have signed up?
A: You may access Online Banking and Bill Payment through Pacific Commerce Bank's web site at www.PacificCommerceBank.com. Input your User ID and password. If this is the first time that you are signing on to the Online Banking system, you will be prompted to change the bank assigned temporary password to a new password of your choice.
Q: Where can I get step-by-step instructions for Internet Banking and Bill Payment?
A: A bank representative will be available to walk you through the process and answer any questions you may have. Do not hesitate to come by the bank or call 858-794-4639 from 9:00 AM to 5:00 PM Monday through Friday (excluding federal holidays), or send us an email.
Q: What is the cost for Online Banking and Bill Payment for personal accounts?
A: Online Banking and Bill Payment are free.
Q: What is the cost for Online Banking and Bill payment for business accounts?
A: Online Banking and Bill Payment are free.
Q: What types of accounts can I view with Online Banking?
A: With Online Banking, you can view your Checking, Money Market, Savings, Certificate of Deposit accounts, IRA accounts, as well as Loans.
Q: Can I access both personal and business accounts with Online Banking and Bill Payment?
A: Yes, as long as your business account is a sole proprietorship or a dba for a sole proprietorship. Otherwise, you will need to setup separate Online Banking and Bill Payment relationships for your personal and business accounts.
Q: How are payments debited from my account when made through the ACH network?
A: Payments made through the ACH network are debited from your account on the payment date you established for the payment. In other words, the date that you request the payment be made will also be the date the funds are debited from your account. We recommend you select a payment date at least three business days before the payee's payment due date to ensure the payment is received on time.
Q: Are there any payments I cannot make using Bill Payment?
A: The only payments we recommend that should not be made include any type of a tax payment and court-ordered payment.
Q: When should I setup my payments to make sure they are paid on time?
A: You should allow 3 business days for payments being made electronically. For payments being made by check, you should allow 7 business days. The payment method for each of your payees will be clearly identified as either "electronic or "check."
Q: How will I know what payments have been made?
A: Through Pacific Commerce Bank's online access to your account, you will be able to view it once a payment has been made. The payment will also be clearly itemized on your monthly bank statement.
Q: If my payment due date falls on a Saturday or Sunday, what should I do?
A: Bill payments may be established with a payment date which falls on a Monday through Friday (excludes federal holidays). Payments established with a payment date of Saturday, Sunday or a Federal holiday, will be processed on the next business day. Remember the payment date is not the payment's due date. You should establish the payment date at least 3 business days prior to the payment due date for payments being made electronically. For payments being made by check, you should establish the payment date at least 5 business days prior to the payment due date.
Q: Do I need to contact my payees to tell them I am using Pacific Commerce Bank's Internet Bill Payment service?
A: No, using the Bill Payment service will not change the way your payments are credited or how money is debited from your accounts.
Q: Can I place a stop payment on a bill payment that I have already setup?
A: Yes, you can cancel an electronic bill payment at any time up until 12:00 PM, Noon, (Central Time) on the business day prior to the payment date you established. Once the bill payment has been debited from your account, you CANNOT cancel or stop payment on a bill payment which has been paid electronically. You may be able to stop a bill payment paid by check by contacting our banking office before the check has cleared. You will have to contact us by telephone to determine if the check has cleared. If the check has not cleared, we will immediately process your stop-payment request. We will notify you immediately if the check has already cleared. To be effective, this type of stop-payment request must precisely identify the name of the payee, the payee-assigned account number, the amount and scheduled date of the payment, and the payee ID number from the Bill Payment "Payment History" Screen. You will incur stop-payment charges as disclosed in the current Fee Schedule.
Q: What if my payee says they have not received my payment?
A: If your payee notifies you that a payment has not posted, please call us at 858-794-4639. We will investigate the payment in question and will work to resolve the issue on your behalf.
Q: When I pay bills through the Bill Payment system, should I enter them in my paper check register?
A: Yes, that way you will be able to properly reconcile your checkbook with your Pacific Commerce Bank statement each month.
Q: What happens if I do not have enough money in my account to cover the bill payment I have set up?
A: If you request a payment for more than the balance in your account and the payment is to be made electronically, i.e. through the ACH network, in this case your payment will not be made. And, if you request a payment that will be paid by a check, the check will be written and the check will then be processed like any other check. However, when the check is processed by our bank and your account has insufficient funds to cover the check, then you may incur the same nonsufficient funds (NSF) charge for a check you may have written.
Q: How often is my account information updated?
A: The available balance for checking and savings accounts is real time and will change throughout the day based on the activity. For example, as the client uses their ATM or Debit Card or transfers money between accounts, the available balance will be updated to reflect the activity.
Transfer of Funds
Q: Can I transfer money from one account to another?
A: Yes. With Online Banking you can transfer money between Pacific Commerce Bank Checking, Money Market, or Savings accounts. You may also make payments on your Pacific Commerce Bank loans from your Checking account. However, if you make payments from your Pacific Commerce Bank Money Market or Savings accounts, the loan payment will be included and counted as one of the six transaction limitations covered by Regulation D.
Q: Can I transfer money between my personal and business accounts?
A: Funds transfers and loan payments may only be performed between accounts with the same primary taxpayer identification number or social security number.
Q: Can I stop or modify my request to transfer funds?
A: Yes, at anytime before you approve the transfer you can modify or cancel your funds transfer request. However, after you have completed a funds transfer transaction and have received a confirmation number, you cannot stop the transfer from occurring. However, you may initiate another transfer and transfer the money back.
Q: How are payments debited from my account when made by check?
A: Payments made by check are debited from your account like any other check that you may write on your account. For example, a check will be debited from your account after the payee has received and presented the check for payment and the check is then processed by our bank. We recommend you select a payment date at least 7 business days before the payee's payment due date to ensure the payment is received on time.
Q: Can I schedule recurring or future dated transfers?
A: Yes, our Online Banking service permits the scheduling of recurring and future dated transfers.
Q: Can I tell when a transfer has posted to my account?
A: If you approve a funds transfer or loan payment, a "Confirmation Number" will be displayed. You may use this number if you need to refer to the transfer at a later time. The Confirmation Number will also be listed on your monthly account statement. If you make a funds transfer or loan payment using Online Banking before 7:00 PM (Central Time) on a business day that we are open, we will consider that day to be the day of your funds transfer or loan payment. However, if you make a funds transfer or loan payment using Online Banking after 7:00 PM (Central Time) or on a day we are not open, we will consider that the funds transfer or loan payment was made on the next business day that we are open. Funds transfers performed before 7:00 PM (Central Time) may be viewed on Online Banking on the following business day. Loan transfers performed before 7:00 PM (Central Time) may be viewed on Online Banking on the second business day.
Q: May I download information to financial management software (i.e. Intuit Quicken® or Microsoft Money®)
A: Yes, we support downloads in the following formats:
1) Open Financial Exchange (.OFX - for Microsoft Money)
2) Open Financial Exchange (.QFX - for Intuit Quicken)
3) Intuit Interchange Format (.IIF - for Intuit Quickbooks)
4) Personal Finance (.QIF)
5) Spreadsheet (.CSV)
6) Word Processing (.TXT)
Q: Is your site secure?
A: All sensitive data is encrypted using 128-bit Secure Socket Layers (SSL). In addition, your Online Banking account is protected by a User ID and Password (also known as a personal identification or PIN number). No one can use your account without knowing both your User ID and PIN.
Q: Where can I obtain additional consumer information on Internet banking?
A: "Tips for Safe Banking Over the Internet" The Federal Deposit Insurance Corporation (FDIC) has published an online brochure aimed at informing consumers of their rights and responsibilities when banking over the Internet.